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Hawthorne Studies
Examined the physical and environmental influences of the workplace and how it affects employees. The social aspects tend to influence employees the most -
Theory X and Theory Y
Created by Douglas McGregor. X assumes worker does not want to work. Y assumes worker wants to better themselves and work hard. Changes managers styles depending which they believe -
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Human Resources Introduction
Jobs were becoming more complex in big companies. Companies realized importance of human resources with performance reviews, job descriptions, and goal setting. -
Maslow's Hierarchy of Needs
Psychological theory that have 5 levels. For a human become their best they must have all levels before they can advance to next level. If one level is missing then they cannot go on. Levels are physiological needs, safety needs, love/belonging, esteem, and then self actualization. -
Contingency Theory
There is no one way one best way to organize or lead a company, all depends on specific situation and manager needs to adapt. -
Chaos Theory
Employees get complete control of decisions and actions. Managers must direct employees to make right and effective decisions. Allows company to always change to changing environment -
Social Responsibility
Companies realized that being socially responsible gains trust of workers and consumers more. Consumers are more likely to go out of their way to purchase from socially responsible company. Employees feel more motivated to work for a clean company. Companies tend to be more successful and well known when responsible -
Top Quality Management
Businesses were getting more competitive. TQM were used to measure productivity and company processes so they know where to improve. Employees were more involved by collecting data, but decisions were still made at the top, and goals were used to manage people and maintain control. -
Daniel Goleman
Goleman believed an effective leader needed to be emotionally intelligent. Emotional intelligence is made up of self-awareness, self-regulation, motivation, empathy, and social skills. -
Business Process Management
BPM is a way of looking at and then controlling the processes that are present in an organization. It is an effective methodology to use in times of crisis to make certain that the processes are efficient and effective, as this will result in a better and more cost efficient organization.
