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STAGE 1- FOCUSED ON PRODUCTS:
Quality inspection after production - Basic supervision
TECHNICAL FOCUS:
The Classical School-Contemporary of Management Thought-Systems School-The Qualitative School-Scientific Managment-Aministrative Managment-Management Science & MS-Production & Operations Management -
STAGE 2 - FOCUSED ON PROCESSES:
Quality inspection during the manufacturing process - Pay attention on the process in order to produced somenthing with quality that will be accepted by the customer.
(Shewart, Deming, Shingo)
TECHNICAL FOCUS:
The Classical School-Contemporary of Management Thought-Systems School-The Qualitative School-Scientific Managment-Aministrative Managment-Management Science & MS-Production & Operations Management -
Period: to
STAGE 2:- FOCUSED ON PROCESSES
Quality inspection during the manufacturing process (Shewart, Deming, Shingo) -
GURÚ Armand Frigenbaum (1922, USA)
He created the concept of Total Quality Control , then known as Total Quality Management -
GURÚ- Shigeo Shingo (1909, JAPAN)
Shingo studied and applied the Statistical Quality Control -
GURÚ- Kaoru Ishikawa (1915, JAPAN)
Implementation of appropriate quality systems to the value of business processes. The quality system of this theory include two types: management and evolution -
STAGE 3- FOCUSED ON SYSTEM:
Quality assurance throughout the system
-A lot of areas working together in order to conformed a company, produced somenthing better
(Feigenbaum, Ishikawa)
TECHNICAL FOCUS:
The Classical School-Contemporary of Management Thought-Systems School-The Qualitative School-Scientific Managment-Aministrative Managment-Management Science & MS-Production & Operations Management -
GURÚ- Genichi Taguchi (1924, JAPAN)
Taguchi developed a methodology for applying statistics to improve the quality of manufactured products -
Period: to
STAGE 3-FOCUSED ON SYSTEM
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STAGE 4- FOCUSED ON PREVENTION
Continuous improvement, reducing non-quality costs (Juran)
- Prevention before selling
TECHNICAL FOCUS:
The Classical School-Contemporary of Management Thought-Systems School-The Qualitative School-Scientific Managment-Aministrative Managment-Management Science & MS-Production & Operations Management -
STAGE 5- FOCUSED ON PEOPLE:
Employee training, quality circles (O´Dell)
- Paying attention to the people
TECHNICAL FOCUS:
The Classical School-Contemporary of Management Thought-Systems School-The Qualitative School-Scientific Managment-Aministrative Managment-Management Science & MS-Production & Operations Management
-HUMAN FOCUS:
Bureaucratic, Behavioral School, Human Relations, Contingency School -
STAGE 6- FOCUSED ON COSTS:
Loss function - Reduce / avoid de loss
(Taguchi)
TECHNICAL FOCUS:
The Classical School-Contemporary of Management Thought-Systems School-The Qualitative School-Scientific Managment-Aministrative Managment-Management Science & MS-Production & Operations Management
HUMAN FOCUS:
Bureaucratic, Behavioral School, Human Relations, Contingency School -
Period: to
STAGE 4: FOCUSED ON PREVENTION
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Period: to
STAGE 6: FOCUSED ON COSTS:
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Period: to
STAGE 5: FOCUSED ON PEOPLE:
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GURÚ- Joseph Juran (1904, RUMANY)
Theory of quality management -
STAGE 7 -FOCUSED ON CULTURE
Cultural change in the organization
Unique social and psychological environment of an organization. Involved with the culture in the company
(Schein)
-HUMAN FOCUS:
Bureaucratic, Behavioral School, Human Relations, Contingency School
-STRATEGIC FOCUS:
Contemporary of Management, Total Quality Management, Learning, Behavoral Science -
STAGE 8- FOCUSED ON SERVICE
Customer satisfaction - Confortable with the service they are receiving
-HUMAN FOCUS:
Bureaucratic, Behavioral School, Human Relations, Contingency School
-STRATEGIC FOCUS:
Contemporary of Management, Total Quality Management, Learning, Behavoral Science -
STAGE 9: REORIENTED ON PROCESSES
Process reengineering - Paying attention in the process and change it in order to improved
TECHNICAL FOCUS:
The Classical School-Contemporary of Management Thought-Systems School-The Qualitative School-Scientific Managment-Aministrative Managment-Management Science & MS-Production & Operations Management
-HUMAN FOCUS:
Bureaucratic, Behavioral School, Human Relations, Contingency School -
GURÚ- Edgar Schein (1928, USA)
He has made a notable mark on the field of organizational development in many areas, including career development, group process consultation, and organizational culture -
Period: to
STAGE 7: FOCUSED ON CULTURE
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Period: to
STAGE 8: FOCUSED ON SERVICE
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Period: to
STAGE 9: REORIENTED ON PROCESSES
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STAGE 10: GLOBAL FOCUS
Total Quality Management, excellence throughout the organization and value system
Experience, process, customer, products, costs, system, quality, employees, supplier, FOCUS ON EVERYTHING
(Mikel Harry and Feigenbaum)
-STRATEGIC FOCUS:
Contemporary of Management, Total Quality Management, Learning, Behavoral Science -
Period: to
STAGE 10: GLOBAL FOCUS
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GURÚ- Edward Deming (1900, USA)
Diffuser concept of total quality -
GURÚ- Mikel Harry (1922,INDIANA)
Principal architect of SIX SIGMA
variation in processes, as a way to improve them. -
GURÚ- Walter Shewhart (1891,USA)
Father of statistical quality control
