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Contract Signed
The interface vendors and employees are informed of installation date. An employee is selected to be the PMS coordinator to serve as a liaison between the property and vendor. An installation team may also be established. -
Order Forms and Supplies
This occurs two to three months before installation. -
Prepare for Hardware Installation
Also done two to three months in advance; this requires confirming hardware delivery dates, scheduling the installation of communication cables, electrical lines and fire equipment, establishing dates for completeing construction activities and installing a telephone line near the CPU for customer support via modem. -
Provide Vendors with Necessary Information to Build the Database
The hotel supplies this information which includes room rates, codes, features, descriptions and reports. This occurs one to two months prior to installation. Staff training at the vendor's headquarters may also be conducted during this time period. -
Verify and Confirm
Verify the conversion date and make final arrangements for equipment installation one month in advance. -
Equipment Arrives
Compare contract specifications to the shipment and check accuracy. Set up the training room. Install and test hardware and cables. Happens two to four weeks before the installation date. -
Complete a Training Schedule
This schedule should be completed two weeks before installation and should identify the courses of study required for each employee interacting with the system and the necessary training materials. -
Training Begins
This is done to prepare the employees on how to use the system and for what can be expected during the first three months after the new system is installed. -
Night Audit/System Goes Live
After night audit is completed, guest folio and city ledger balances are transferred to the new system. System goes live and the next morning the system generates folios. -
Monitoring
The vendor trainers monitor system and assist employees in using the system in a live environment. -
Counseling and Troubleshooting
Vendor representative counsels PMS coordinator on implementation problems until acceptance criteria are satisfied.