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Issue Reported
A. IXM TOUCH Device unable to unlock the door 1 Unit
B. IXM TOUCH Device hangs intermittently 1 Unit. -
IXM Support asked to provide more infomation.
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IXM Support sent ask more info chaser.
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IXM Support sent another chaser for more information.
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Shafeeq provided more details on the issues.
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IXM Support has asked shafeeq to provide more details on A & B issues respectively.
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Shafeeq responded with details of A & B issues as asked by support.
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IXM Support has given action plans for both A & B issues and asked to send results to support.
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Shafeeq responded with results on A & B issues, where issue A was under testing and issue B was still worked upon.
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IXM Support has requested time to research on the issue B.
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Shafeeq has asked for an update on the case regarding issue B.
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IXM Support has consulted with Neil & Dilip for device replacement.
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IXM Support suggested the shafeeq to return the device with issue B.
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Shafeeq asked accounts to take back both devices with issue A & B.
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IXM Support has asked shafeeq to provide more details about the device with issue A.
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Shafeeq has provided details about the device with issue A.
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IXM Support asked shafeeq to return the device for issue A, after consulting with Neil over skype.
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While processing RMA for A & B issues, Adel reported issue C to Accounts.
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Jayant (Accounts) Escalated the issues to the Management.
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Current Issues with AlRajhi A, B & C.
A: IXM TOUCH Device Hanging 1 Unit.
B: IXM TOUCH Device Door Doesn't Unlock 1 Unit.
C: IXM TOUCH Device security issue on approx 11 units.
