AlRajhi - Shafeeq Ahammed - Overview

By viraj.barot
  • Issue Reported

    Issue Reported

    A. IXM TOUCH Device unable to unlock the door 1 Unit
    B. IXM TOUCH Device hangs intermittently 1 Unit.
  • IXM Support asked to provide more infomation.

    IXM Support asked to provide more infomation.

  • IXM Support sent ask more info chaser.

    IXM Support sent ask more info chaser.

  • IXM Support sent another chaser for more information.

    IXM Support sent another chaser for more information.

  • Shafeeq provided more details on the issues.

    Shafeeq provided more details on the issues.

  • IXM Support has asked shafeeq to provide more details on A & B issues respectively.

    IXM Support has asked shafeeq to provide more details on A & B issues respectively.

  • Shafeeq responded with details of A & B issues as asked by support.

    Shafeeq responded with details of A & B issues as asked by support.

  • IXM Support has given action plans for both A & B issues and asked to send results to support.

    IXM Support has given action plans for both A & B issues and asked to send results to support.

  • Shafeeq responded with results on A & B issues, where issue A was under testing and issue B was still worked upon.

  • IXM Support has requested time to research on the issue B.

    IXM Support has requested time to research on the issue B.

  • Shafeeq has asked for an update on the case regarding issue B.

    Shafeeq has asked for an update on the case regarding issue B.

  • IXM Support has consulted with Neil & Dilip for device replacement.

    IXM Support has consulted with Neil & Dilip for device replacement.

  • IXM Support suggested the shafeeq to return the device with issue B.

    IXM Support suggested the shafeeq to return the device with issue B.

  • Shafeeq asked accounts to take back both devices with issue A & B.

    Shafeeq asked accounts to take back both devices with issue A & B.

  • IXM Support has asked shafeeq to provide more details about the device with issue A.

    IXM Support has asked shafeeq to provide more details about the device with issue A.

  • Shafeeq has provided details about the device with issue A.

    Shafeeq has provided details about the device with issue A.

  • IXM Support asked shafeeq to return the device for issue A, after consulting with Neil over skype.

    IXM Support asked shafeeq to return the device for issue A, after consulting with Neil over skype.

  • While processing RMA for A & B issues, Adel reported issue C to Accounts.

    While processing RMA for A & B issues, Adel reported issue C to Accounts.

  • Jayant (Accounts) Escalated the issues to the Management.

    Jayant (Accounts) Escalated the issues to the Management.

  • Current Issues with AlRajhi A, B & C.

    Current Issues with AlRajhi A, B & C.

    A: IXM TOUCH Device Hanging 1 Unit.
    B: IXM TOUCH Device Door Doesn't Unlock 1 Unit.
    C: IXM TOUCH Device security issue on approx 11 units.

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