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TODAY
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Late on Delivery Notification Process in Place
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GO Board & Community Board Implemented
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5s+1 Star Level 3
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Roll Out Mission Statement
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Approval of 3 Teir CS Plan
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RTS Report $ Value
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RTS Repeat Offender Recovery Plan in Place
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List of Teir 2 Accounts Developed
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Customer Excellence Key Account Guidelines in Place
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Objectives for 3 Tier CS Plan
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All CS Accounts have a Standard of Work & Customer Profiles
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Evaluations of CS Team
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Recognition Program Roll Out