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Air Travel Organisers Licensing
As soon as you book your holiday you should recieve a certificate, this protects you from loosing your money. ATOL can protect you from protect package holidays, flights and car hire, if the business collapses before you leave the UK you will get a full refund.ATOL was funded in october 1970 afer the travel industry took off. ATOL is ran by the CAA (Civil Aviation Authority). ATOL also covers cruises. -
International Air Transport Association
IATA represents the intrests of more than 80% of the worlds major airlines. It aims to promote safe, regular and economic air travel. -
Harold Bamberg of Eagle Airways and Freddie Laker
More aircrafts were begining to be developed for different businesses. -
first modern package-holiday
Vladimir Raitz from Horizon Holidays was the first person to take a party of holidaymakers to Corsica. -
Code of Conduct (ABTA) Developed
Code of conduct is to govern the relationship between members and their customers. Provided by the articules of association. Provides member with: high standard service, fair terms of trading, accurate oinformation. guarranteed complaint handling. primary aims of the code of conduct are to:ensure public recieved the best possible service, and maintain and enhance the reputation, standing & good name of ABTA. 2 main code of conduct: travel agent code of conduct, tour operator code of conduct. -
Comet Aircraft
This was when comet arircraft were used to travel around. -
ABTA merged with ITA
ABTA merged with ITA to make the company bigger and help expand the company so that it would be known world wide and also have a good name to the company. -
Boeing 707 Jets
This was when boeing 707 jets were used to travel instead of the Comet caircrafts that were being used in the early 50's . -
Package Holidays
The 1960s saw a rapid increase in the number of package holidays sold. -
Working Patterns
More people have more lesuire time. More people are begining to opt for short but frequent break/ holidays than the traditional 2 week holidays. -
Destinations
More people were able to travel to diffferent destinations so many entrepreneurs to build holiday accommodation. -
Foreign & Commonwealth Office
The FCO is a department of the united kingdom Govermet, the FCO is responsible for protecting and promoting UK intrests worldwide. It was created in 1968 by merging with the foreign office and the commonwealth office. The FCO is responsible for: Safeguarding britians national security, building britiant pros penalty penalty. -
Civil Aviation Authority (CAA)
This is the governing body which is responsible of overseas aviation activity. This business is in the public sector. This is also responsible for anything that happens above ground. -
Health And Safety Act
Health and safety act is an act to make further provision for securung the health, safety and welfareof a person at work. It is protecting others against risks of health and safety in connection with the activities of people at work. -
Unfair Contract Act
Portects cusomnters against unfair standard standard terms. It is an act of Parliament which regulates contracts by restricting the operation. -
Association of Independent Tour Operators
This company specialises in offering you an unrivalled collection of finalcially protected, quality holidays to every place in the globe. Their knowledge and experiance is freely available to you. -
Consumer Protection Act
This act make it a criminal offense if a organisation or a individual to give misleading information that couldbe mis-sold to customers in a accommodation or flights. -
Internet
Although the internet was invented in the 1960s the internet only really started in the 1990's as more people could afford to buy a computer and use the internet. We also have seen a growth the online travel agents, such as Icelolly.com. -
Package Holiday Directive
The main aim of this act is to give people buying package holidays the protection and access to compensation. -
Employee Right Act
Every employee has to have a contract, it confirms that they legally work there, it is a guide to the terms, conditions and rights. Protects against detriment suffered because of disclosing information for public benefit. -
Dream Destinations
The MORI started to include questions on 'Dream Destinationt' the the cusomter would like to go and they used these questions in a survey from ABTA. The most popular answer that they recieved was Australia. -
Disability Discrimination Act
Disabilty Discrimination act came into force on the 2nd December 1996, It aims to end the discrimination that faces many people with disabilties. It gives people right within the area of: Employment, Education, Access to goods, Facilities and Services, including larger private clubs and Transport services. -
Data Protection Act
This act protects peoples information and controls how it is used/ handled. There are different ways people data can be protected. -
Call centre's
Call centres started to take off in 2001 as more people were employed as more people were booking holidays. -
Health Warnings
The British tourism sector was badly effected in 2001 when there was an outbreak of foot and mouth disease (FMD), As countryside was closed and the lose of earning was up to 90 per cent for the year. -
Health Warnings
In 2002 there was an outbreak of the disease SARS whihc affected the tourism in the far east which had a knock-on-effect on the countries to which people visited from. -
New Destinations
The most popular destinations in 2010 according to the ABTA report include: Dubai, Germany, Morocco, Canada and South Africa.