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Coupon
Introduce a coupon that will be given to all customers who decide to dine-in when the cafe reopens for the first time after the bad review (ideally the next day). This coupon will be slipped into each customer’s bill after their meal giving them free meals for their kids ages 13 and under. -
Incentive
Take the customer survey and earn a free entry into the company raffle. This helps us know that the customers are being satisfied and the customers get attention from the company back helping build back the reputation. -
Traffic Builder
Kids get an included Mr.Coffee plush toy with the purchase of a sandwich, drink, and side. This will motivate parents to come to the cafe because it will make their kids happy. This also applies to the free coupon that will be included to every customer who comes in the day after the bad review was written. -
Product Sample
Sampling shots of new flavors of coffee/espresso. This will let customers know of our new flavors and drinks that are being made/have been made. Customers may want to buy a whole cup of the flavor that they try if they just get a little taste of it.
