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Internal Roles Based In SouthBank
Responsibilities Include;
- Fall Planning Process Manager.
- Production of SILK Playbook.
- Create GBS Europe PS Community. -
Produced SILK Playbook
Started work with Karolin Nakonz to produce the Public Sector Playbook for SILK.
Learning -
- Clarity of written communication and setting context.
- Overview of new European structure. -
Fall Planning Process Management
Assisted Bernard Szczech in running the process to produce the Fall Plan.
Learning;
- Organisation
- Communication
- Financial Reporting -
Create GBS Europe PS Community
Created Community and comprehensive community engagement plan. -
Period: to
SM DWP
Reduce Stock Problems - Reduced by 20% and 86% of the remainder actioned to pending another service provider.
Increase Problem Record Compliance - Compliant records increased from 25% to 98.6%. Problems overdue an update fell from 20% to 0%.
Problems Resolved per week doubled over the three month period. Notice of Non Compliance Removed. -
Formed Problem Management Team
When serviced with a stage one non compliance from DWP we formed the Problem Management team to address this issue. -
Re-Developed weekly Problem Report
Re- developed the spreadsheet to work automatically from the data inputted instead of manual input, reducing time taken from 4 person hours per week to 30 mins per week. -
Organised DWP Foundation Education Sessions
Organised one to one educational sessions with IT Architect and Commercial Lead focused on gaining a better overview of how an account operates.
Due to the success of my one to one sessions I facilitated DWP Foundation wide sessions. -
Period: to
UHL PMO
Responsibilities Included;
- Onboarding/ Offboarding (developed the process and brought records up to date)
- Managing PMO Task ID.
- Logging Requests for Service and Minor Enhancement Requests.
- Developing Excel sheets to track performance against SLA's.
- Organising TUPE'd colleague's business interviews.
- Weekly Status Reporting.
- Created comprehensive handover documentation. -
Stage One non compliance put up for Closure
Stage one non-compliance proposed for closure by client. -
Give Back: Article for Foundation News Letter Published
Article written regarding success of problem management at DWP. -
First Client Facing Visit
I participated in an exercise to gather feedback on the roll out of our Managed Print project. This entailed going from ward to ward speaking with the nurses, collecting and collating feedback as well as answering any queries the nurses had. Learning
- Maintaining client relationships
- Proactively listening
- Answering small queries and reporting back -
Give Back: Organised and attended a Careers in Healthcare Event
Along with Tom Vickers I organised and ran a stand at the Health Education East Midlands Careers Event, Some Highlights;
- Promotional Videos Shown on a loop on a 50" Smart TV.
- IPads with Apps from the Interactive Labs to showcase capabilities.
- Over 300 Foundation flyers handed out mostly advertising Futures and Apprenticeship schemes.
- Arranged for an IBM UHL representative to attend another careers event in September. -
Give Back: General Volunteer at Robo Challenge
- Created competition mats before the event.
- Individually setup and ran the 'Strictly Robo Dancing' challenge.
- Setup and ran the 'Rubbish Robots' activity as part of a team.
- Self appointed head of ambiance in the main competition area
Helped to run an event that encourages STEM subjects and interests primary school children in the possibilities of computing and coding. -
UHL Phonebook Application Goes Live
I helped develop a new Phonebook Application for UHL; Responsibilities Included;
- Task Management of development
- Provide a users experience and initial feedback
- Co-ordinate Beta testing including resourcing testers, designing survey and correlating results.
- Produced the communications materials for the application. Learning;
- Project and time management.
- Application development process.
- Structured testing. -
Asked to Build the ITC Community
Karolin Nakonz asked me to build the Intelligent Transport Campaign Communities page. -
Period: to
Financial Reporting Assistant
Assisting Lesley Williams in the financial reporting duties of the Consulting Services Line of Business. -
Give Back: Experience Hire Assessment Centre
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Finish at IBM
