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Comunication - Mobile Backup.
Prepare and send an e-mail to all users of Mobile Refresh plan, to explain the backup process and the next steps. -
Survey - Portability Backoffice
Survey to confirm/plan the efficacy of process, and get the confirmation of all users of the first wave of portability -
Mass Rollout - K12 team - RP
Opportunity to exchange an expressive number of mobiles of K12 team in the local event in Ribeirao Preto -
Period: to
MyDevice (update) - MDM
Register and update the users and equipments in Mydevice (MDM Pearson Portal) -
Period: to
Rollout Mobile/Sim Card user by user (day a day)
Exchange mobile and sim card user by user (individual) -
Mobiles delivery (MotoG and Iphone)
Claro will be delivery the equipment (mobiles) -
Mass Rollout - Franchise Team -SP
Opportunity to exchange an expressive number of mobiles of Franchise team in the Q4 event in São City. -
Test / Configure
Double check in all mobiles received, to confirm the hardware, accessories, and update to the last firmware available to Iphone/MotoG. Collect and register the Imeis of mobiles / Documentation -
Start Mobile Rollout (Iphone)
Preparing and start the replace of mobiles with VIP users - 13 iphones. -
Start Mobile Rollout (Moto G)
Preparing and start the replace of mobiles with All users - 437 Motorolo G5 -
Transport 100 Mobiles to RP
Transport mobiles to another unit, to start the replace process in Ribeirão Preto -
Transport 100 Mobiles to SP
Transport mobiles to another unit, to start the replace process in São Paulo -
Numbers Portability (Backoffice Team)
First wave to move the SIM number from VIVO to Claro, and start the portability process. 150 numbers will be portable in this wave -
Portability - Sales and K12 Team
Second wave to move the number from VIVO to Claro, and start the portability process. 150 numbers will be portable in this wave -
Mass Rollout- K12 Team- CPS
Excelent opportunity to exchange equipments in local event of k12 team, in Campinas city -
Comunication - Report - Reminder
Reminder to all users to do you backups of mobiles. -
Portability - Sales and K12 Team (2nd)
third wave to move the SIM number from VIVO to Claro, and start the portability process. 60 numbers will be portable in this wave -
Mass Rollout ( Franchise Team) - CPS
Opportunity to exchange the mobiles of Franchise team in the Q4 event and speed up the process -
Mass Rollout ( External Team) - CPS
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Mass Rollout ( External Team) - Others
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Residual Mobiles/Lines
Preparing to the portability of residual users to complete the plan. The users from others regions of Brazil, will be visit the Campinas unit to the december annual event.