Mobile Refresh

By brenolsaraiva

  • Comunication - Mobile Backup.

    Prepare and send an e-mail to all users of Mobile Refresh plan, to explain the backup process and the next steps.

  • Survey - Portability Backoffice

    Survey to confirm/plan the efficacy of process, and get the confirmation of all users of the first wave of portability

  • Mass Rollout - K12 team - RP

    Opportunity to exchange an expressive number of mobiles of K12 team in the local event in Ribeirao Preto
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    MyDevice (update) - MDM

    Register and update the users and equipments in Mydevice (MDM Pearson Portal)
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    Rollout Mobile/Sim Card user by user (day a day)

    Exchange mobile and sim card user by user (individual)

  • Mobiles delivery (MotoG and Iphone)

    Claro will be delivery the equipment (mobiles)

  • Mass Rollout - Franchise Team -SP

    Opportunity to exchange an expressive number of mobiles of Franchise team in the Q4 event in São City.

  • Test / Configure

    Double check in all mobiles received, to confirm the hardware, accessories, and update to the last firmware available to Iphone/MotoG. Collect and register the Imeis of mobiles / Documentation

  • Start Mobile Rollout (Iphone)

    Preparing and start the replace of mobiles with VIP users - 13 iphones.

  • Start Mobile Rollout (Moto G)

    Preparing and start the replace of mobiles with All users - 437 Motorolo G5

  • Transport 100 Mobiles to RP

    Transport mobiles to another unit, to start the replace process in Ribeirão Preto

  • Transport 100 Mobiles to SP

    Transport mobiles to another unit, to start the replace process in São Paulo

  • Numbers Portability (Backoffice Team)

    First wave to move the SIM number from VIVO to Claro, and start the portability process. 150 numbers will be portable in this wave

  • Portability - Sales and K12 Team

    Second wave to move the number from VIVO to Claro, and start the portability process. 150 numbers will be portable in this wave

  • Mass Rollout- K12 Team- CPS

    Excelent opportunity to exchange equipments in local event of k12 team, in Campinas city

  • Comunication - Report - Reminder

    Reminder to all users to do you backups of mobiles.

  • Portability - Sales and K12 Team (2nd)

    third wave to move the SIM number from VIVO to Claro, and start the portability process. 60 numbers will be portable in this wave

  • Mass Rollout ( Franchise Team) - CPS

    Opportunity to exchange the mobiles of Franchise team in the Q4 event and speed up the process

  • Mass Rollout ( External Team) - CPS

  • Mass Rollout ( External Team) - Others

  • Residual Mobiles/Lines

    Preparing to the portability of residual users to complete the plan. The users from others regions of Brazil, will be visit the Campinas unit to the december annual event.