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Hoilday Camps
1945-1960 was the time in which holiday camps reached their peak. Businesses such as Warners, Butlins and Pontins catered for up to 60% of the tourism sector. Although they had a decline due to a demand of better weather, these camps are still popular now.lots of people used these back in 1945 because they was cheap and cheerful holiday which was not so far away -
Supply of Goods and Services Act (1982)
Key points
• This act applies to various industries
• Ensures bookings are carried out with reasonable care & skill
Impacts
• Errors made will therefore be the agents liability
• Ensures customers understand the contract they are signing
• Ensures the product booked is fit for purpose -
Health and Safety at Work Act (1984)
key points
• This act covers both the employer & employee
• This act includes areas such as temperature, hazards, emergency plans, storage of brochures, signs
• Organisations must have an accident book in place
Impacts
• Ensures a safe, secure & healthy workplace environment for both parties
• Protects people from accidents
• Keeps the workplace and equipment in good working order -
Centre Parcs Opened
thuis brought lots more domestic hoildays to countrys which a offeredable prices for people. lots of people started to choses these hoildays as they are alot closer to home and less expensive -
Package Travel, Package Holidays and Package Tour Regulations (1992)
Key Points
• Came into affect in order to regulate package holidays sold to customers
• Sets out the package providers responsibilities
• Came into affect because package holiday providers did not always give accurate holiday information
• Made package holidays liable for customers safety
Impacts
• Package providers can be sued and fined under this act
• Ensures customers health and safety is of utmost importance
• Holidays cannot go up in price once booked
• Guarantees customers can get mon -
Data Protection Act (1998)
Key points
• Protects customers personal data
• This act states 8 key principles of how personal data should be handled
Introduced only 11 years ago
Impacts
• Manual data must be stored securely and only for the length of time required
• Once data has been finished with it must be destroyed appropriately
• Prevents agents from passing customers data on automatically
• Data on computers must also be securely kept -
Unfair Terms in Consumer Contracts Regulations (1999)
key points
• More applicable to tour operators than travel agents due to the tour operator writing the brochure
• Also covers misleading information such as airfares on websites
• Gives customers the right to challenge contract if they determine it unfair or unclear
• Backed by the Office of Fair Trading (OFT)
Impacts
• Ensures the contract is written in clear terms
• Stops holiday providers misleading customers through the contract
• Ensures terms & conditions are fair -
Development Of The Internet
The internet became a big thing in the 1999 and people started to book hoildays on line at the begging of the 2000 as this was an easyier way and less time taking. this has grown more and more over the yars and now people chosse this over the high street booking tactics. -
Thomson Airways 787 Dreamliner
Thomson Airways flies the 787 Dreamliner on all long-haul routes from 8 UK airports – more than any other airline. This state-of-the-art jet is changing the future of flying. In fact, last year, 94% of passengers rated their experience on the dreamliner as good or excelent -
Development of the A380
20% less fuel emitted,the price has come down so it is more affordable and you can go furhter for less. Longhaul flights are cheaper as they use less fuel to get there. 60% quiter on the planethan a normal flight -
Air Passanger Duty
Air passenger duty was reduced on flights. This made a problem for the growth of inbound flights. It took until 2006 to increase it again and remove the barrier.Goverment could raise taxes for tourism infustructer