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Trade Descriptions Act
• Ensures descriptions are ‘truthful & correct’
• This act covers all promotional material
• Verbal descriptions are included under this act as well as written descriptions
• This act includes information which may mislead customers
Impact includes:
• Hefty fines are given under this act for inaccurate or out of date promotional material
• Evidence of holidays being available when displayed must be provided
• Out of date or unavailable holidays must be removed from display within a reasonabl -
Development of the tourism act
An Act to provide for the establishment of a British Tourist Authority and Tourist Boards for England, Scotland and Wales with responsibility for promoting the development of tourism to and within Great Britain; to provide for the giving of financial assistance out of public funds for the provision of new hotels and the extension, alteration and improvement of existing hotels; to enable provision to be made for the registration of hotels and other establishments at which sleeping accommodation i -
Package holidays
the development of package holiday means more people are buying their holidays as a package as it is easier as it ensures they get all thier ancillary services in one, rather than seperate bookings. -
Supply of Goods and Services Act
• This act applies to various industries
• Ensures bookings are carried out with reasonable care & skill
Impacts include:
• Errors made will therefore be the agents liability
• Ensures customers understand the contract they are signing
• Ensures the product booked is fit for purpose -
Health and Safety at Work Act
• This act covers both the employer & employee
• This act includes areas such as temperature, hazards, emergency plans, storage of brochures, signs
• Organisations must have an accident book in place and
impacts incude:
• Ensures a safe, secure & healthy workplace environment for both parties
• Protects people from accidents
• Keeps the workplace and equipment in good working order -
Package Travel, Package Holidays and Package Tour Regulations (1992)
• Came into affect in order to regulate package holidays sold to customers
• Sets out the package providers responsibilities
• Came into affect because package holiday providers did not always give accurate holiday information
• Made package holidays liable for customers safety
impacts include:
• Package providers can be sued and fined under this act
• Ensures customers health and safety is of utmost importance
• Holidays cannot go up in price once booked
• Guarantees customers can get mone -
Package travel regulations
“brochure” means any brochure in which packages are offered for sale;“contract” means the agreement linking the consumer to the organiser or to the retailer, or to both, as the case may be;“the Directive” means Council Directive 90/314/EEC on package travel, package holidays and package tours;“offer” includes an invitation to treat whether by means of advertising or otherwise, and cognate expressions shall be construed accordingly;“organiser” means the person who, otherwise than occasionally, or -
Disability Discrimination Act
• This act ensures all people are fairly treated and catered for
• This act covers a person with any physical or mental impairment and covers employment, education and access to goods, facilities, services and premises
Impacts include:
• Agents must make reasonable adjustments to their premises
• Protects people who have a disability
• Ensures people who have a disability are catered for -
Development of budget airlines
impacts include:
More low cost airlines are now available, meaning more people are able to book flights as it is more affordable. -
Data Protection Act
• Protects customers personal data
• This act states 8 key principles of how personal data should be handled
• Introduced only 11 years ago
impact includes:
• Manual data must be stored securely and only for the length of time required
• Once data has been finished with it must be destroyed appropriately
• Prevents agents from passing customers data on automatically
• Data on computers must also be securely kept -
Unfair Terms in Consumer Contracts Regulations
• More applicable to tour operators than travel agents due to the tour operator writing the brochure
• Also covers misleading information such as airfares on websites
• Gives customers the right to challenge contract if they determine it unfair or unclear
• Backed by the Office of Fair Trading (OFT)
impacts include:
• Ensures the contract is written in clear terms
• Stops holiday providers misleading customers through the contract
• Ensures terms & conditions are fair -
development of mobile tecnology
Impacts include:
less face to face bookings
technology has taken over, less jobs in the retail area
As you are able to book a holiday late at night as well as on weekends. -
Development of the first supership
The first cruise ship to set off to the carribbean, this is also the first cruise ship to allow exciting activities such as ice skating, bowling, surfing as well as many more. -
Dreamliners
it has all 3 typical classes available business, economy and first class meaning all 3 classes are available on the flight. -
A380
Designed for the 21st century, it has two decks on board which leads to more customers being brought on board as well as the price of tickets decreasing as more people will be boarding the plane therefore its unique size is beneficial.