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First conversation with aurent, janna + marc + ben
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Estimate sent
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Down payment
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Janna asks questions about design choices, requests content, development is well underway
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Janna reiterates that site is mostly ready and waiting on content and feedback
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Ben says 'site looks good so far!... no concerns yet'. content is delayed due to partner's father being sick. begins discussion of name/branding change.
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Marc bumps requesting info about branding
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Ben is still trying to figure out copywriter & logo
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Benjamin: "sorry about the long delay", have most of pages built & will be forwarded (never does), got broker status
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Benjamin gets back in touch, wants to restart development, Joe has left
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Respond, offer to meet
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Ben is on the road for a couple weeks, suggests week of 8/15
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Katie met for first time, discussed switching to jupiter
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Peyton introduces self, requests content and feedback
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Benjamin acknowledges, says 'we're on the right track', soft request for meeting
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Peyton bumps content / feedback request
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Ben acknowledges, says he'll follow up early december - last contact on his part prior to dispute
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Janna pings, asks for feedback, warns that we're 'racking up a lot of hours'
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Final invoice sent
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jess sends initial ping - views invoice that day
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first response from ben, expressed concern about 'new designer'
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demand letter sent
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ben emails in response to demand letter, asks for explanation of charges
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Chris speaks with Ben, main arguemnts are: took too long, didn't get all deliverables (was hourly anyway), work exceeded estimate (estimate is estimate, many revisions)