ITSM Go Live (IT 17)

By Allansparke
  • Stakeholder Feedback Starts

    Stakeholder Feedback Starts

    ITSM process owners work with stakeholders to capture feedback to begin design of ITSM processes with simplification, automation and organisational consumption in mind.
  • Stakeholder Feedback Ends

    Stakeholder Feedback Ends

    ITSM process owners work with stakeholders to capture feedback to begin design of ITSM processes with simplification, automation and organisational consumption in mind.
  • Draft Process Design

    Draft Process Design

    Process Owners complete process design
  • Process Stakeholder Review

    Process Stakeholder Review

    Process owners present to process stakeholders a view on the end state design of all ITSM processes
  • Process Owner Tool Testing Starts

    Process Owner Tool Testing Starts

    ITSM process owners test the new day 1 (MVP) processes in Servicenow
  • Process Owner Tool Testing Ends

    Process Owner Tool Testing Ends

    ITSM process owners test the new day 1 (MVP) processes in servicenow
  • Stakeholder Tool Engagement Starts

    Stakeholder Tool Engagement Starts

    Stakeholders try the day 1 ITSM processes in Servicenow
  • Stakeholder Tool Engagement Ends

    Stakeholder Tool Engagement Ends

    Stakeholders try the day 1 ITSM processes in Servicenow
  • Organisation Training Starts

    Organisation Training Starts

    ITSM process teams provide training to the wider organisation in preparation for Go Live
  • ITSM Processes Go Live

    ITSM Processes Go Live

    Launch of new processes in Servicenow for ITSM
  • Organisation Training Ends

    Organisation Training Ends

    ITSM process teams provide training to the wider organisation in preparation for Go Live