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Stakeholder Feedback Starts
ITSM process owners work with stakeholders to capture feedback to begin design of ITSM processes with simplification, automation and organisational consumption in mind. -
Stakeholder Feedback Ends
ITSM process owners work with stakeholders to capture feedback to begin design of ITSM processes with simplification, automation and organisational consumption in mind. -
Draft Process Design
Process Owners complete process design -
Process Stakeholder Review
Process owners present to process stakeholders a view on the end state design of all ITSM processes -
Process Owner Tool Testing Starts
ITSM process owners test the new day 1 (MVP) processes in Servicenow -
Process Owner Tool Testing Ends
ITSM process owners test the new day 1 (MVP) processes in servicenow -
Stakeholder Tool Engagement Starts
Stakeholders try the day 1 ITSM processes in Servicenow -
Stakeholder Tool Engagement Ends
Stakeholders try the day 1 ITSM processes in Servicenow -
Organisation Training Starts
ITSM process teams provide training to the wider organisation in preparation for Go Live -
ITSM Processes Go Live
Launch of new processes in Servicenow for ITSM -
Organisation Training Ends
ITSM process teams provide training to the wider organisation in preparation for Go Live