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Walter A. Shewhart
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W.EDWARD DEMING
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Joseph M. Juran
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Shigeo shingo
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Kaoru Ishikawa
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Armand V. Feigenbaum
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Genichi Taguchi
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edgar schein
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stage 1 FOCUSED ON PRODUCTS: Quality inspection after production.
FOCUSED ON PRODUCTS: Quality inspection after production. -
Period: to
STAGE 2: FOCUSED ON PROCESSES: Quality inspection during the manufacturing process (Shewart, Deming, Shingo)
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Period: to
Technical Focus
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Period: to
STAGE 3: FOCUSED ON SYSTEM: Quality assurance throughout the system (Feigenbaum, Ishikawa)
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Mikel Harry
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Period: to
STAGE 4: FOCUSED ON PREVENTION: Continuous improvement, reducing non-quality costs (Juran)
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Period: to
STAGE 5: FOCUSED ON PEOPLE: Employee training, quality circles
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Period: to
STAGE 6: FOCUSED ON COSTS: Loss function (Taguchi)
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Period: to
Human Focus
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Period: to
STAGE 7: FOCUSED ON CULTURE: Cultural change in the organization (Schein)
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Period: to
STAGE 8: FOCUSED ON SERVICE: Customer satisfaction
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Period: to
STAGE 9: REORIENTED ON PROCESSES: Process reengineering
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Period: to
Estrategic Focus
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Period: to
STAGE 10: GLOBAL FOCUS: Total Quality Management, excellence throughout the organization and value system (Mikel Harry and Feigenbaum)
