-
Orientation
Orientation with Dick's Management Team -
Period: to
Sales Lead Trainee Internship
-
Video training
-
Computer Training
-
First Floor walk through with management
-
Period: to
Department familiarization
1) become familiar with every department and its associates -
Period: to
Sales Metrics
1) Learn the Dick’s Sporting Goods Metrics System
a. Including: ScoreCard metrics, Credit Card Applications, Customer Overall Satisfaction, Units Per Transaction, Year to date metrics, SWEET program, Daily plan metrics, Associate Online Order Sales, and Web Special Order Sales. -
Period: to
Daily Sales reports week 1
1) Learn how to access daily/monthly/yearly sales goals
2) Compare goals with real time sales reports
3) Determine deficiencies in sales reports -
Period: to
Daily Sales reports week 2
1) Create plans to increase sales2) Develop and execute store strategies to improve sales percentages and surpass sales goals
3) Complete monthly gun Audit counts -
Period: to
Scheduling
1) Learn to create Employee schedules Check availability Time consent
2) Payroll requirements -
Period: to
Sales Reports
1) Draft and download Sales reports2) Fast and Slow sellers reports3) Showing what products are or are not selling at Store 636
4) Ordering high sales products
5) Merchandise Inventory Form (MIF)
6) Addressing key inventory needs -
Period: to
Receiving Merchandise
1) How to receive and input firearms in accordance with Dick’s Policy as well as Federal Regulation Policy
2) Ensure firearm shipments meet guidelines
3) Learn how to input serial numbers of firearms into store directory
4) Create Manifest/Audit report for firearms
5) How to process delivery truck manifests and receive inventory
6) Check Merchandise Exposure standards
7) Prep sales support staff for incoming products -
Period: to
Claims Processes and Defective Merchandise week 1
1) Learn how to handle defective merchandise
2) Review defective merchandise standards
3) Be able to take defective merchandise out of the Dick’s Sporting Goods directory system to ensure proper inventory and sales counts.
4) Review returned merchandise policy guidelines
5) Assist customers in returning merchandise -
Mid-point evaluation and Knowledge check
-
Period: to
Claims Processes and Defective Merchandise week 2
1) Processing Corporate claims
2) Lead team in receiving corporate claims (Sending back recalled products)
3) Processing claimed merchandise to be sent back to distribution center -
Period: to
Corporate Markdown Strategy
1) Lead team in new markdown system implementation
2) Ensure markdown processes meet company standards
3) Develop signage for store markdowns
4) Check progress on daily markdowns -
Period: to
Inventory Prep sales floor and Back room
1) Backstock Inquiry
2) Inventory counts
3) Label checks -
Period: to
Inventory Prep Gun Department
1)Gun Audit/ Sales report
2)Physical inventory count
3)Year-end Gun Audit -
Period: to
Inventory counts sales floor
1) Create department count teams
2) Inventory physical count sales floor
3) Audit inventory count with existing Distribution Center -
Period: to
Develop plan for discrepancy problems
1) Create new programs for loss prevention
2) Lead team in development of daily loss prevention audits 3) Eliminate remaining discretions and forward results to District Loss Prevention Management -
Period: to
Floor and key test
-
Develop oral presentation for Dick’s Sporting Goods management staff
-
Final evaluation