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The Internet Boom
The Internet phenomenon becomes the first disruptive technology to impact banks. -
Internet Banking
Internet banking transactions exceed branch translations in most developed economies for the first time -
Mobile Banking Takes Off
The launch of smartphones, 3G and WiFi represents the second disruptive technology for banks. -
Smartphones are introduced to market
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USAA Offers Mobile Deposits
USAA is the first bank to permit customers to deposit checks with a smartphone. -
Bank of America offers envelop-less depository ATMs
Bank of America implements envelop less ATMs that reads checks and counts cash for immediate deposits -
Tablets are introduced to market
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Internet Revenue Exceeds Branch
Internet banking revenue exceed branch-led revenue in the US and UK markets for the first time -
Google Launches Google Wallet
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Visa acquires mobile financial services company Fundamo
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MasterCard introduces "Tap & Go" mobile payments
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POS/Card Combo
Contact less credit cards become the dominant POS/Card combination -
ATMs with Teller Assist
Bank of America introduces ATMs with Teller Assist, allowing customers to access a broader range of services. -
Smartphones make up half of market
Banking customers are now going mobile, great increase on mobile users -
Digital Media Marketing
Market Spending on digital media in financial services exceeds traditional media for the first time -
NFC Phone Payments
NFC contact less phone payments exceed debit/credit card payments -
P2P Payments
Value of P2P payments via mobile exceeds ATM cash withdraws globally