-
MAIL
1971 Ray Tomlinson invented the email -
Online Messages
first provider of services designed for real time communication -
Microsoft Outlook
M. Outlook was released and influenced the way in which businesses used emails. -
Blackberry 850
released in January , with a calendar and email functions.
Texting gained momentum with cellphones users. Companies like Whatsapp and Tiger Text emerged. -
WEB 2.0
Web 2.o emerged and brought new ways of sharing and exchanging content. -
Social Media
Social media sites gained momentum ( Facebook, Twitter)
Businesses realized the benefits of having online interactions with clients. -
Onlines Services
Social platform and instant messaging services like Microsoft Lync were the primary technology being used. -
BOTS
they are the next step in enterprise communication coupled with artificial intelligence and natural language processing.