-
Shewart publishes his work in statistical process control
*Determine if a process was stable and produced parts were within specification limits. *Quality control chart using statistical methods -Building averages -
Deming goes to Japan
Deming goes to Japan as request of some Japanese companies -
Armand Feigenbaum - TQM
*He is an american quality expert and businessman *Feigenbaum originated the concept of total quality control in his book Total Quality Control.
*TQM is an effective system to integrate quality systems in an organization -
Deming Prize
*Japan creates the Deming Prize. *For individuals: -Given to those who have made outstanding contributions to the study of TQM, or those who have made outstanding contributions in the dissemination of TQM -Will be carried out every 3-5 years
*For organizations: -Given to organizations that have implemented TQM suitable for their management philosophy, scope/type/scale of business, and management environment.
-Anual award -
Yoji Akao develops the QFD
Quality Function Deployment assures the design quality when the product is in the design stage. -
Ishikawa - Quality control tools
*Ishikawa creates the 7 quality control tools, including the Ishikawa diagram (cause and effect diagram). *Tools to solve majority of quality-released problems -
"The loss function"
Genichi Taguchi makes public “the loss function” -
“Quality is free”
Philip Crosby releases his book “quality is free” -
Deming - NBC
*Deming makes its presentation at NBC *Developed standards for process quality systems which are the basis for ISO-family -
Shingo publishes a book describing the Toyota Production System
The book was titled: Study of the toyota Production System from an industrial Engineering Viewpoint -
Juran Trilogy
Juran releases its well-known Juran Trilogy -
Six Sigma
Motorola develops the Six Sigma Methodology -
Mexico creates the Premio Nacional de Calidad
La Secretaría de Comercio y Fomento Industrial (ahora Secretaría de Economía) crea el PNC -
ISO 9001
*For the first time, ISO 9001 is released to the world. *International quality management certification
*Standards related to a product which has to be fullfilled -
USA creates the Malcolm Baldrige National Quality Award
*Only for U.S. organizations in the business, health care, education, and nonprofit sectors for excellent perfomance
*Given by the president of the United States -
The Shingo Prize is created
The Shingo Prize is created at the University of Utah -
The European Union creates the EFQM
The European Union creates the EFQM (European Foundation for Quality Management). -
Womach publishes a book
Called “The machine that changes the world” -
ISO 9001 gets redesigned
ISO 9001 gets redesigned around processes and systems approach -
ISO - historical mark
ISO gets a historical mark: 1,000,000 companies are ISO 9001 certified
